Job Details

IT Business Analyst & Relationship Manager


The IT Business Analyst & Relationship Manager is responsible for the relationship between Immunocore’s business areas and the Information Technology (IT) Department. Accountable to the business areas for the quality of the overall services they receive, they identify business needs, agree the business case for action and lead the process to define requirements, identify solutions in line with IT Strategy and deliver working, sustainable IT services. The IT Business Analyst & Relationship Manager has a key role in ensuring that the processes and systems operating for the business areas they cover are deployed and managed effectively, ensuring agreed IT projects deliver value & their potential is realised.

Working with a wider team, this role is responsible for multiple business areas including Commercial, Enabling Functions, R&D, Clinical, Scientific functions, supply chain and more. The ability to concurrently manage multiple business functions & projects to scope, quality, time and cost constraints (that may be clearly defined or may require dynamic change management) is key, so the ideal candidate will have a broad spread and depth of skills and experience covering many of these areas. Work delivering for additional functions and the assignment of other duties may also be required from time to time.

This role works across all IT and Business functions based on the topics to be managed. The role is based in our Milton Park, Abingdon, UK office.



  • Serve as liaison with the Information Technology (IT) department and all other departments in Immunocore as agreed, to identify, forecast and address IT needs
  • Understand the Business Strategy, IT Strategy, and business process area strategy and ensure that these are best aligned
  • Communicate the activities and project details within the business area into the IT team so that they can be best supported, and vice versa
  • Proactively and reactively identify business opportunities through the application of technology and process, agreeing the business case with the relevant business area manager
  • Perform and/or lead the solicitation of requirements following the Immunocore policies and processes
  • Identify appropriate technical solutions for business needs in partnership with the process owners and agreed suppliers, aligned to the IT architecture and business strategy
  • Consult with business areas to review IT usage, services, technology, and department-specific projects in order to identify, forecast and develop IT needs
  • Create, analyse & deliver project proposals to ensure appropriate resources, time, funding and other requirements are understood for successful delivery, utilising internal and third-party resources as most appropriate
  • Identify, schedule, communicate & pro-actively manage project scope, deliverables, milestones, risks & mitigations, required activities & tasks as well as regular project reporting
  • Provide leadership and motivation to project team members throughout the project lifecycle and confer with project staff to outline & approve changes to work plans
  • Ensure that project goals are accomplished and are in line with business objectives
  • Assign duties, responsibilities and scope of authority to project personnel
  • Direct and coordinate activities of project personnel to ensure that the project progresses on schedule and within budget
  • Create and/or review status reports prepared by project personnel, and work with stakeholders to agree the modification of schedules or plans as required
  • Follow the project methodology standards and procedures for project reporting and documentation
  • Continuously benchmark project management performance to identify improvements and achieve higher capabilities and maturity in project and portfolio management
  • Support the implementation and continuous improvement of the Project Methodology. Act as a coach to developing project managers, executives and others who need assistance and advice regarding project management practices
  • Capture business process flowcharts in line with Immunocore standards and the QMS SOPs
  • Lead the transformation of IT from a series of IT tools and projects, to business services with clearly mapped value-adding outcomes and functionality with a focus on their supported areas
  • Prepare and submit operational budget and cost estimates for proposed projects to senior management
  • The role is required to ensure the delivery of projects & systems necessary to commercialise our first drug product – this includes implementing various systems within a SaaS, regulated environment



  • Ensure that Immunocore IT Policies and Processes are understood and in place within the business unit for a frictionless relationship
  • Ensure business information in the CMDB is fully populated such as Application Owner, RTO/RPO requirements, process coverage, and product ROI; and that these are linked to the prioritisation of the IT backlog
  • Agreeing the relationship owners with IT leadership & team members for various business areas, to ensure clear ownership of different business areas & projects
  • Work with the wider team to ensure adherence to the appropriate Immunocore policies and SOPs
  • Support Immunocore departments in the application of technology to implement a control environment, standard processes and efficiencies, ensuring alignment to global IT/data legislation and Immunocore IT policies
  • Partner with the wider Immunocore team to ensure that efficiencies between departments and geographical locations are realised
  • Support the wider Immunocore team in the review of contracts, ensuring alignment to global IT/data legislation, industry best practice and Immunocore IT policies
  • At critical project times the role holder may be required to work irregular hours or out of hours depending on the agreed project schedule and deliverables
  • As a small team, the role holder will need to be able to flex across IT functions & support UK & US geographies, and may be asked to help with other duties from time to time




  •  Minimum of 5 years’ experience in similar roles within a Life Sciences or Pharmaceutical company
  •  Experience in a role with an international scope, with exposure to the US regulatory environment
  •  Experience in an SME environment and the balance of cost pressures vs process adherence
  •  Experience of project & portfolio management and performance monitoring practices and methodologies
  •  Extensive, demonstrable experience in forming solid business cases of projects of varying sizes/functions
  •  Experience of building, maintaining and extending relationships across the organization
  •  Good business acumen and an interest in building up business understanding to help connect business needs and challenges to the right   technical solutions
  •  Experience of performing business and process analysis
  •  Experience of eliciting and capturing business requirements across a wide function & user base
  •  Minimum of 2 years project management experience, ideally in a similar role within a Life Sciences or Pharmaceutical company, covering projects with regulatory requirements & controls
  •  Experience with utilising project planning/scheduling tools (for example, Microsoft Project), with a solid track record of practical application
  •  Experience managing a project methodology and portfolio, prioritising the same, and reporting portfolio health and progress
  •  Experience with managing the direct activities of others in a multi-project, multi-location environment
  •  Familiarity with IT infrastructure including virtualization, configuration, cyber-security & compliance requirements for SaaS
  •  Effective influencing and negotiating skills in an environment where this role may not directly control resources
  •  Ability to spot the business implications of data system designs and the data requirements of user needs
  •  Experience & knowledge of adhering to, and ideally embedding, SOX controls & compliance
  •  Ability to work independently and as a team member, in a fast paced, multi-tasking environment with numerous deadlines whilst successfully communicating with both internal and external customers
  •  Comprehensive knowledge of applications, IT infrastructure, telecommunications and other general areas of IT operations
  •  Participated in EFQM or other Business Process improvement projects
  •  Knowledge of valuation and metrics development
  •  Statistical and information analysis skills
  •  Understanding of both waterfall and agile techniques and how to project manage in these capacities



  • Openness and honesty
  • Readily offering information pertaining to work in hand whether positive or negative.
  • Taking responsibility
  • Being prepared to accept full responsibility for tasks entrusted to them; seeing tasks through to completion and dealing with the consequences of failure or success.
  • Flexibility
  • Being flexible to new ideas and approaches; changes of plans, objectives and/or priorities. Handling disjointed tasks effectively.
  • Team spirit
  • Being able to work productively with others to achieve tasks. Showing consideration for the needs and feelings of others.



  • Proactive and prepared to take on challenges outside of their comfort zone
  • Strong organizational skills, the ability to perform calmly under pressure whilst managing multiple priorities with competing demands
  • Displays intellectual curiosity and integrity
  • The ability to lead, enable & motivate teams, providing non-judgmental advice & guidance
  • Skills for listening to others' needs and concerns and translating them into terms that people in a different business area can understand
  • Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
  • Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from stakeholders, responds to internal customers
  • Solid experience in meeting facilitation and collaboration. Expert at note taking and action tracking
  • Ability to communicate a project's business purpose and how it will lead to expected goals
  • Recognizes problems and responds, systematically gathers information, resolves complex issues, seeks input from others, addresses the root cause of issues, makes timely & sometimes difficult decisions, using consensus when possible, communicating decisions to others
  • Conducts positive negotiations, displays the ability to compromise, handles conflict, seeks common ground, articulates own and others’ goals, stays focused on positive outcome
  • Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.
  • Creates and communicates a long-term vision, balances short- and long-term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans
  • Remains unbiased, specific technology-and vendor-neutral — more interested in results than personal preferences
  • High levels of personal integrity when conducting the professional affairs of the organization and dealing with sensitive and confidential data relating to risks and costs
  • Motivated by long-term results and achieving targeted business outcomes




  • GCSE or equivalent English & Maths.

Highly Desirable

  •  Degree qualification in Business, Computer Science, Operations Management or related discipline
  •  ABPMP Process Architect, BCS ISEB Business Analysis certifications or comparable
  •  PRINCE II Project Management training or comparable
  •  Education or training in regular corporate functions such as Finance and HR, in particular the IT /data requirements for those
  •  Education or training in Manufacturing or Supply Chain
  •  ITIL certification
  •  Education or training in Quality Assurance or Audit
  •  EFQM process improvement techniques qualification, or comparable


  • The role will be required to travel nationally and occasionally internationally on an irregular basis.


Immunocore is an equal opportunities employer

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